Company Policy

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U.S. order receives a flat shipping rate of $15. For any orders over $200, the domestic shipping is free except in Hawaii, Puerto Rico, and Alaska.  For all international shipping, please contact iGroom at

Privacy Policy

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information. iGroom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Copyright Policy 

We respect the intellectual property of others, and we ask you to do the same. All the images on our website are iGroom’s copyright. If you believe that your Photo has been copied in a way that constitutes copyright infringement, you may provide us with written notification of your claim in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998 and instructions on the site.

Limitation of Liability

You shall be liable for and shall indemnify us against any and all claims, actions, liabilities, losses, damages, expenses (including reasonable legal expenses) incurred by us which arise directly or indirectly from a breach by you of your obligations, representations or warranties under these terms.

Returns Policy

If you are unsatisfied with your purchase, iGroom accepts returns within 30 days of purchase which is directly purchased from iGroom (Aerosols and perfumes are excluded). If you purchased iGroom products from other resellers, please contact the resellers directly. If your return is the result of an incorrect shipment by iGroom, or damaged products, we will refund merchandise and shipping charges in the original form of tender. We will reimburse shipping charges incurred to return incorrect, damaged merchandise to iGroom. If returning merchandise for any other reason, you are required to pay all shipping charges to and from iGroom.  We don’t offer refunds on any opened and used products. Our customer service will be happy to assist you.